Ideal Stairlifts Privacy Policy – Australia
Ideal Stairlifts Privacy Policy – Australia
Introduction
Ideal Stairlifts (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, communicate with us via phone, email, or face-to-face, and use our products and services. By interacting with Ideal Stairlifts, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect personal data in the following ways:
Personal Identification Information
We may collect your name, address, telephone number, and email address when you use our services, contact us through our website, or interact with us in person or via phone.
Payment Information
While we do not directly collect payment details, we may receive limited payment-related information via third-party payment processors when transactions are made through our website or in person.
Usage Data
We may collect information about how you interact with our website, including cookies and analytics data, to improve your user experience.
How We Collect Your Information
Website
Information is collected through forms, cookies, and usage tracking technologies (such as Google Analytics).
Telephone Calls, SMS & Face-to-Face Interactions
We may collect information during your direct communication with our team.
Emails
Information is collected when you contact us via email for inquiries, support, or service requests.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services
We use your contact details to fulfil your orders, provide customer support, and communicate important updates related to our products and services.
Customer Support
To resolve issues, answer queries, and offer assistance based on your needs.
Website & User Experience Improvement
To understand how visitors interact with our website and improve the content, design, and functionality based on user behavior.
Sharing Your Information
We do not share your personal data with third parties unless required for the following reasons:
Payment Processing
To process payments securely through third-party payment providers.
Government Funding Bodies
If necessary, to liaise with government organisations for funding or support related to our services.
We will never sell or rent your personal data to third parties for marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience. This includes tools like Google Analytics, which help us analyze traffic and improve our website’s performance. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that some website features may not function properly if you disable cookies.
Data Security
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorised access, disclosure, alteration, and destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
As a resident of Australia, you have certain rights regarding your personal data, including:
- The right to access and update your personal information.
- The right to request the deletion of your personal data, where applicable.
- The right to withdraw consent for processing your data, where consent is the legal basis for processing.
If you wish to exercise any of these rights, please contact us using the information below.
Contacting Us About Your Privacy
If you have any questions or concerns regarding this Privacy Policy, or if you would like to access, update, or delete your personal information, please contact us:
- Phone: 1300 019 648
- Email: [email protected]
Changes to This Privacy Policy
Ideal Stairlifts reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
Last Updated: 10 June 2025
Ideal Stairlifts Privacy Policy – Australia
Ideal Stairlifts Privacy Policy – Australia
Introduction
Ideal Stairlifts (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, communicate with us via phone, email, or face-to-face, and use our products and services. By interacting with Ideal Stairlifts, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect personal data in the following ways:
Personal Identification Information
We may collect your name, address, telephone number, and email address when you use our services, contact us through our website, or interact with us in person or via phone.
Payment Information
While we do not directly collect payment details, we may receive limited payment-related information via third-party payment processors when transactions are made through our website or in person.
Usage Data
We may collect information about how you interact with our website, including cookies and analytics data, to improve your user experience.
How We Collect Your Information
Website
Information is collected through forms, cookies, and usage tracking technologies (such as Google Analytics).
Telephone Calls, SMS & Face-to-Face Interactions
We may collect information during your direct communication with our team.
Emails
Information is collected when you contact us via email for inquiries, support, or service requests.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services
We use your contact details to fulfil your orders, provide customer support, and communicate important updates related to our products and services.
Customer Support
To resolve issues, answer queries, and offer assistance based on your needs.
Website & User Experience Improvement
To understand how visitors interact with our website and improve the content, design, and functionality based on user behavior.
Sharing Your Information
We do not share your personal data with third parties unless required for the following reasons:
Payment Processing
To process payments securely through third-party payment providers.
Government Funding Bodies
If necessary, to liaise with government organisations for funding or support related to our services.
We will never sell or rent your personal data to third parties for marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience. This includes tools like Google Analytics, which help us analyze traffic and improve our website’s performance. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that some website features may not function properly if you disable cookies.
Data Security
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorised access, disclosure, alteration, and destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
As a resident of Australia, you have certain rights regarding your personal data, including:
- The right to access and update your personal information.
- The right to request the deletion of your personal data, where applicable.
- The right to withdraw consent for processing your data, where consent is the legal basis for processing.
If you wish to exercise any of these rights, please contact us using the information below.
Contacting Us About Your Privacy
If you have any questions or concerns regarding this Privacy Policy, or if you would like to access, update, or delete your personal information, please contact us:
- Phone: 1300 019 648
- Email: [email protected]
Changes to This Privacy Policy
Ideal Stairlifts reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
Last Updated: 10 June 2025