FAQ

Find clear answers to common questions about stairlifts, costs and installation.

Helpful answers, simply explained.


Many people wonder if a stairlift is suitable for their home, or if it is affordable, or will create a lot of upheaval or damage.


We, at Ideal Stairlifts, are confident that we we can find a solution for almost every situation.


The following Questions and Answers may help you to understand how a stairlift can help, and that it’s not at all difficult to get one installed. Of course, if you need more information, or would like us to have a look at your individual situation, then just Contact Us and we will take care of the rest.

  • Will a stairlift take up much room on the stairs – other people need to use them?

    No – Our lifts are designed to fold away neatly. The stairlift track is slim and fits close to the wall allowing maximum room on your stairs.

  • How much will my stairlift cost?

    Stairlift prices can vary considerably depending on the shape of your stairs, and also your individual needs. As such, it’s not possible to publish a price list, and price guides are often inaccurate.


    The best way to find out the cost of a stairlift in your home is to arrange a free, no-obligation home assessment. Our home assessments are free and with no obligation. We will measure up your stairs and discuss your particular needs, and only then can we give you an accurate quote for exactly what you need. 

  • Can I get help with the cost?

    There are a number of government schemes to help with the funding of stairlifts and other mobility aids including Support At Home. Veterans may be eligible for DVA assistance. 


    There’s lots of information online, or just ask us or your Occupational Therapist for some details. We can’t provide specific advice about this, but we may be able to direct you to someone who can help. 

  • Will the stairlift be fixed to the wall?

    No – all our stairlifts fix directly to the stair treads.

  • Is the stairlift noisy?

    No, your stairlift will be quieter than most of the other appliances in your home such as a dishwasher or washing machine.

  • How long does it take to install?

    Most stairlifts are installed within a matter of hours. Our custom made curved stairlifts do have a wait time for manufacturing, but for more urgent situations we have stairlifts for both straight and curved stairs that can be fitted within a matter of days.

  • Is it expensive to run a stairlift, will my electricity bills go up?

    You will probably not notice any difference to your electricity bill. It will cost only a few cents per day to run.

  • Can my stairlift go faster?

    Unfortunately not. Your stairlift runs at the maximum speed that the safety standards will allow

  • How is it possible for two of us to use the stairlift?

    Your stairlift is supplied with 2 remote controls fitted at both ends of the stairs, so you can always call the lift to you … or send it back again.

  • Can I have it in different colours?

    Some of our products have colour options for the seat. It depends which model you choose. Ask your surveyor for more information.

  • My stairs are very narrow. Will a stairlift fit?

    We have a solution for most stairs. Our stairlifts are designed to fit into the tightest stairways. Usually staircases in Australia have plenty of space.


    Ideal have a range of seats that can help where space is tight. A visit from one of our experienced and friendly surveyors will confirm this.